After your visit, if you have health insurance, we will submit a claim to your insurance carrier for payment. Most insurance carriers will process claims quickly (for example, within a week), whereas others can take significantly longer (up to 90 days). After your claim has been processed by your insurance carrier, you will receive an Explanation of Benefits (EOB) detailing the charges associated with your visit as well as any adjustments, payments, and/or patient responsibilities. Your insurance carrier will submit the same information to our office, and we will use this information to prepare your statement if your insurance does not pay your charges in full. Note, if there is no patient balance remaining after your insurance carrier has processed your claim, you will not receive a statement from us. Statements are mailed out every Tuesday, so most patients will receive a statement in the mail around Friday, the week after they receive their EOB from their insurance carrier.
If you have a question about your bill, please call our billing department at (425) 395-7540. If leaving a voicemail message, please indicate the patient’s name, statement number, and nature of your inquiry. We strive to return all messages within 24 hours.
Please do not contact the billing department for questions or issues related to laboratory charges or the coding/recoding of lab services by your provider. Instead, these questions should be directed to our medical questions line at (425) 395-7543. This line is monitored daily.